1. Press your voicemail button on your phone then key in your PIN. Or dial 2000* then enter your extension followed by # then enter your PIN followed by #
  2. Press 4 for set up options
  3. Press 3 for preferences
  4. Press 1 to change PIN


Please remember the following PIN requirements:



      The PIN cannot match the numeric representation of the first or last name of the user

·     The PIN cannot contain the primary extension or alternate extensions of the user

·     The PIN cannot contain the reverse of the primary extension or alternate extensions of the user

·     The PIN cannot contain groups of repeated digits, such as “408408” or “123123”

·     The PIN cannot contain only two different digits, such as “121212

       A digit cannot be used more than two times consecutively (for example, “28883”)

·     The PIN cannot be an ascending or descending group of digits (for example, “012345” or  

           “987654”)

      The PIN cannot contain a group of numbers that are dialed in a straight line on the keypad when 

           the group of digits equals the minimum credential length that is allowed (for example, if 3 digits 

           is allowed, the user could not use “123,” “456,” or “789” as a PIN)


      For additional help, please email [email protected]