Home
Solutions
Login
Password Reset
Home
Home
Solutions
Sign in
Search
Solutions
Explore How-To's and learn best practices from our knowledge base.
GENERAL
FAQ
6
IT Office Location
Install Microsoft Office (for free!)
NWF Wi-Fi Access
Change NWF Password
If scanner is loaded to another program
See all 6 articles
BLACKBOARD
Troublehooting
1
Basic Troubleshooting for Blackboard
Basics
1
Blackboard Intro Videos
OFFICE 365
Email
9
Set up Email with Outlook App on iPhone
Set up Email with Outlook App on Android
Set up Email on your iPhone, iPad or iPod Touch (via ActiveSync)
Set up Email on your Android (via ActiveSync)
Add Email Signature (Office 365)
See all 9 articles
Office 365 Install
2
How to install Office 365
Installing Microsoft Apps
Multi-factor authentication MFA
4
What is Multi-Factor Authentication (MFA)?
Setting up MFA for the First Time (SMS Text Message)
Setting up MFA for the First Time (App)
How to add additional phones to MFA
WINDOWS 10
Getting Started
4
Windows 10 Tutorial Video
Windows 10 Reference Guide
How to logon to NWF Computer
How to Install Updates on your Computer
RAIDERNET
Getting Started
1
How to log into RaiderNet
PORTAL GUARD
First Time Users
2
Getting Started
About Portal Guard
PHONE & VOICEMAIL
Voicemail Instructions
4
How to Change Your Voicemail PIN
Change Greeting on any campus/center phone line
Change Voicemail from Home
Changing Pin (AFTER it's been reset)
Cisco Telephone Guide
2
Cisco Tutorial Links
Change Ringtone on Desk Phone
ID Card
AlphaCard
1
AlphaCard "connection" error
Zoom
How to use Zoom
1
How to use Zoom
Zoom Installation Instructions
1
How to Install Zoom
Online Campus
Quick OIC Self-Evaluation
1
OIC Path to Completion
Blackboard App Update
1
How to Update Blackboard App
AD Account Creation
MIM Documentation
1
MIM
One Drive
One Drive Training
1
How to use OneDrive
VPN Setup
VPN Setup
1
VPN Troubleshooting
Blackboard Analytics
Security
1
Add new user (Bb Analytics/Pyramid)
Cognos
Cognos new user accounts, login and documentation
1
New User Email
Network Access
Map on network drive
1
How to map a network drive
SAS
tnsnames.ora locations
1
tnsnames.ora file location
ODBC and Oracle Driver setup
1
ODBC/Oracle InstantClient
BANNER
Data Cleanup
5
Part of Term End Date correction (SSBSECT/SSRMEET)
New Banner Student Cohorts for IR (STVCHRT/SGRCHRT)
BankMobile Check Reversals
Replicating PCARD fix
Clearinghouse Submission Cleanup (UPDATED 7/17/2020)
Personnel Changeover
1
FINANCE - Travel and Expense Manager
Cron jobs
1
NELNET Balance Compare Script TERM_CODES
Other Data Requests
3
Reset Repeat Limits
Pre-Drop for Non-Payment (reports for Business & Academics)
SHRCINC Grade Change Process not running properly (End of Term)
Security (3rd Party)
1
PortalGuard extract criteria
Student Reports
2
Attendance Confirmation Report
Non-Attendance Report (Student Details)
Teamviewer
Basics
2
Client Side Instructions for Teamviewer
Technician Side Instructions for Teamviewer
Workflow
Basic
3
How to log in to Workflow
How to start a new case in Workflow
Deleting a Case
Intermediate
2
How to review, approve, or deny cases that are assigned to you
How to view the status of an existing case
Microsoft Teams
Basic Teams
5
Creating a Team
Create a Channel
Customize Team
Chat with Team members
Share files on Teams
Adobe
Adobe How-To's
0
CHROME
uBlock Origin
2
uBlock Origin Basic Settings
uBlock Origin Advanced Settings