GENERAL

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FAQ 5

• IT Office Location
• Install Microsoft Office (for free!)
• NWF Wi-Fi Access
• Change NWF Password
• If scanner is loaded to another program

BLACKBOARD

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Troublehooting 1

• Basic Troubleshooting for Blackboard

Basics 1

• Blackboard Intro Videos

OFFICE 365

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Email 7

• Set Up Email on Phone (iOS)
• Set Up Email on Phone (Android)
• Add Email Signature (Office 365)
• Set Automatic Reply
• How to Turn Off Clutter

See all 7 articles

Office 365 Install 2

• How to install Office 365
• Installing Microsoft Apps

WINDOWS 10

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Getting Started 3

• Windows 10 Tutorial Video
• Windows 10 Reference Guide
• How to logon to NWF Computer

RAIDERNET

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Getting Started 1

• How to log into RaiderNet

PORTAL GUARD

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First Time Users 2

• Getting Started
• About Portal Guard

PHONE & VOICEMAIL

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Voicemail Instructions 3

• How to Change Your Voicemail PIN
• Change Greeting on any campus/center phone line
• Change Voicemail from Home

Cisco Telephone Guide 2

• Cisco Tutorial Links
• Change Ringtone on Desk Phone

Zoom

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How to use Zoom 1

• How to use Zoom

Zoom Installation Instructions 1

• How to Install Zoom

Online Campus

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Quick OIC Self-Evaluation 1

• OIC Path to Completion

Blackboard App Update 1

• How to Update Blackboard App

AD Account Creation

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MIM Documentation 1

• MIM

One Drive

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One Drive Training 1

• How to use OneDrive

VPN Setup

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VPN Setup 3

• VPN Setup for Windows 10
• VPN Setup for Mac
• VPN Troubleshooting

Blackboard Analytics

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Security 1

• Add new user (Bb Analytics/Pyramid)

Cognos

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Cognos new user accounts, login and documentation 1

• New User Email

Network Access

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Map on network drive 1

• How to map a network drive

SAS

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tnsnames.ora locations 1

• tnsnames.ora file location

BANNER

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Data Cleanup 4

• Part of Term End Date correction (SSBSECT/SSRMEET)
• New Banner Student Cohorts for IR (STVCHRT/SGRCHRT)
• BankMobile Check Reversals
• Replicating PCARD fix

Personnel Changeover 1

• FINANCE - Travel and Expense Manager

Cron jobs 1

• NELNET Balance Compare Script TERM_CODES

Other Data Requests 3

• Reset Repeat Limits
• Pre-Drop for Non-Payment (reports for Business & Academics)
• SHRCINC Grade Change Process not running properly (End of Term)

Security (3rd Party) 1

• PortalGuard extract criteria

Teamviewer

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Basics 2

• Client Side Instructions for Teamviewer
• Technician Side Instructions for Teamviewer

Workflow

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Basic 3

• How to log in to Workflow
• How to start a new case in Workflow
• Deleting a Case

Intermediate 2

• How to review, approve, or deny cases that are assigned to you
• How to view the status of an existing case

Microsoft Teams

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Basic Teams 5

• Creating a Team
• Create a Channel
• Customize Team
• Chat with Team members
• Share files on Teams

Adobe

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Adobe How-To's 0