GENERAL

---

FAQ 6

• IT Office Location
• Install Microsoft Office (for free!)
• NWF Wi-Fi Access
• Change NWF Password
• If scanner is loaded to another program

See all 6 articles

BLACKBOARD

---

Troublehooting 1

• Basic Troubleshooting for Blackboard

Basics 1

• Blackboard Intro Videos

OFFICE 365

---

Email 9

• Set up Email with Outlook App on iPhone
• Set up Email with Outlook App on Android
• Set up Email on your iPhone, iPad or iPod Touch (via ActiveSync)
• Set up Email on your Android (via ActiveSync)
• Add Email Signature (Office 365)

See all 9 articles

Office 365 Install 2

• How to install Office 365
• Installing Microsoft Apps

Multi-factor authentication MFA 4

• What is Multi-Factor Authentication (MFA)?
• Setting up MFA for the First Time (SMS Text Message)
• Setting up MFA for the First Time (App)
• How to add additional phones to MFA

WINDOWS 10

---

Getting Started 4

• Windows 10 Tutorial Video
• Windows 10 Reference Guide
• How to logon to NWF Computer
• How to Install Updates on your Computer

RAIDERNET

---

Getting Started 1

• How to log into RaiderNet

PORTAL GUARD

---

First Time Users 2

• Getting Started
• About Portal Guard

PHONE & VOICEMAIL

---

Voicemail Instructions 4

• How to Change Your Voicemail PIN
• Change Greeting on any campus/center phone line
• Change Voicemail from Home
• Changing Pin (AFTER it's been reset)

Cisco Telephone Guide 2

• Cisco Tutorial Links
• Change Ringtone on Desk Phone

ID Card

---

AlphaCard 1

• AlphaCard "connection" error

Zoom

---

How to use Zoom 1

• How to use Zoom

Zoom Installation Instructions 1

• How to Install Zoom

Online Campus

---

Quick OIC Self-Evaluation 1

• OIC Path to Completion

Blackboard App Update 1

• How to Update Blackboard App

AD Account Creation

---

MIM Documentation 1

• MIM

One Drive

---

One Drive Training 1

• How to use OneDrive

VPN Setup

---

VPN Setup 1

• VPN Troubleshooting

Blackboard Analytics

---

Security 1

• Add new user (Bb Analytics/Pyramid)

Cognos

---

Cognos new user accounts, login and documentation 1

• New User Email

Network Access

---

Map on network drive 1

• How to map a network drive

SAS

---

tnsnames.ora locations 1

• tnsnames.ora file location

ODBC and Oracle Driver setup 1

• ODBC/Oracle InstantClient

BANNER

---

Data Cleanup 5

• Part of Term End Date correction (SSBSECT/SSRMEET)
• New Banner Student Cohorts for IR (STVCHRT/SGRCHRT)
• BankMobile Check Reversals
• Replicating PCARD fix
• Clearinghouse Submission Cleanup (UPDATED 7/17/2020)

Personnel Changeover 1

• FINANCE - Travel and Expense Manager

Cron jobs 1

• NELNET Balance Compare Script TERM_CODES

Other Data Requests 3

• Reset Repeat Limits
• Pre-Drop for Non-Payment (reports for Business & Academics)
• SHRCINC Grade Change Process not running properly (End of Term)

Security (3rd Party) 1

• PortalGuard extract criteria

Student Reports 2

• Attendance Confirmation Report
• Non-Attendance Report (Student Details)

Teamviewer

---

Basics 2

• Client Side Instructions for Teamviewer
• Technician Side Instructions for Teamviewer

Workflow

---

Basic 3

• How to log in to Workflow
• How to start a new case in Workflow
• Deleting a Case

Intermediate 2

• How to review, approve, or deny cases that are assigned to you
• How to view the status of an existing case

Microsoft Teams

---

Basic Teams 5

• Creating a Team
• Create a Channel
• Customize Team
• Chat with Team members
• Share files on Teams

Adobe

---

Adobe How-To's 0

CHROME

---

uBlock Origin 2

• uBlock Origin Basic Settings
• uBlock Origin Advanced Settings