GENERAL

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FAQ 3

• IT Office Location
• If scanner is loaded to another program
• Email Distribution for Apple Mail (Banner 9)

CANVAS

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Troublehooting 0

Basics 0

Kaltura 0

Captioning 1

• How to add Captioning (2/2024)

OFFICE 365

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Email 10

• Set up Email with Outlook App on iPhone
• Set up Email with Outlook App on Android
• Set up Email on your iPhone, iPad or iPod Touch (via ActiveSync)
• Set up Email on your Android (via ActiveSync)
• Add Email Signature (Office 365)

See all 10 articles

Office 365 Install 4

• How to install Office 365
• Installing Microsoft Apps
• Troubleshoot Installing Office 365
• Fix for Trusted Platform Module Malfuction

Multi-factor authentication MFA 4

• What is Multi-Factor Authentication (MFA)?
• Setting up MFA for the First Time (SMS Text Message)
• Setting up MFA for the First Time (App)
• How to add additional phones to MFA

WINDOWS 10

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Getting Started 4

• Windows 10 Tutorial Video
• Windows 10 Reference Guide
• How to logon to NWF Computer
• How to Install Updates on your Computer

RAIDERNET

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Getting Started 2

• How to log into RaiderNet
• B9 Registration Instructions

PORTAL GUARD

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First Time Users 2

• Getting Started
• About Portal Guard

Expired raidernet password response. 1

• Expired password response

PHONE & VOICEMAIL

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Voicemail Instructions 4

• How to Change Your Voicemail PIN
• Change Greeting on any campus/center phone line
• Change Voicemail from Home
• Changing Pin (AFTER it's been reset)

Cisco Telephone Guide 2

• Cisco Tutorial Links
• Change Ringtone on Desk Phone

ID Card

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ID123 1

• How to Setup your Digital ID from the App Store

Zoom

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How to use Zoom 1

• How to use Zoom

Zoom Installation Instructions 1

• How to Install Zoom

Online Campus

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Quick OIC Self-Evaluation 1

• OIC Path to Completion

AD Account Creation

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MIM Documentation 1

• MIM

Password Change 0

One Drive

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One Drive Training 1

• How to use OneDrive

VPN Setup

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VPN Setup 0

Cognos

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Cognos new user accounts, login and documentation 1

• New User Email

Network Access

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Map on network drive 1

• How to map a network drive

SAS

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tnsnames.ora locations 1

• tnsnames.ora file location

ODBC and Oracle Driver setup 0

SAS jobs 1

• VARIOUS ERRORS: "...not a valid SAS name"

SAS Updated Installation Guide (8/30/2024) 2

• SAS Updated Installation Guide (8/30/2024)
• SAS License Renewal (Post-Install)

BANNER

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Banner 9 Self-Service 1

• Banner 9 Self-Service Upgrade

PRINTERS

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BOCA ticket printer cleaning instructions 0

Teamviewer

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Basics 2

• Client Side Instructions for Teamviewer
• Technician Side Instructions for Teamviewer

Workflow

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Basic 3

• How to log in to Workflow
• How to start a new case in Workflow
• Deleting a Case

Intermediate 2

• How to view the status of an existing case
• How to review PAFs and other forms

Microsoft Teams

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Basic Teams 11

• Creating a Team
• Create a Channel
• Customize Team
• Chat with Team members
• Share files on Teams

See all 11 articles

Adobe

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Adobe How-To's 0

CHROME

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uBlock Origin 2

• uBlock Origin Basic Settings
• uBlock Origin Advanced Settings

Video Conferencing

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VC Equipment 2

• How to use VC wall panel
• How to use document camera

Cybersecurity

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Phishing Alert Button Training 0

ODS/Cognos

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Fiscal Year Data Issues 0

AdvisorTrac (Advisor Scheduling)

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General 0

Internal

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Databse Startup/Shutdown instructions (2024) 1

• Database Startup and Shutdown Procedures (TEST & PROD)

Dynamic Forms

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Documentation 1

• Dynamic Forms Documentation